We have just won a contract with Cornwall Council to project manage the Cornish representation at the Lorient Interceltic, a festival in August in France. This is great news and we are really looking forward to getting started but it also poses a challenge to how we work. This will be the first project that we as a team will deliver outside the UK so our capacity to work over distance and communicate in another language will be tested.
We are of course planning now to ensure that we have the right resources in place (and it’s compulsory French lessons across the team) but this project will stretch us a bit. All within our capability but it’s new and interesting and a different way of working that we are learning to accommodate. This learning is to the benefit of all of us – not just the staff team but also our wider clients and strategic partners as we are developing even more skill and expertise.
It’s a fine balance between taking on new challenges and stretching too far. Perhaps we know how to balance this from our own perspective, knowing our own capacity and ability, but when we consider an organisation it can be more difficult to gauge exactly where that balance is. It means that we won’t necessarily get the balance right all the time for all of the team; some of us may have to learn something completely new, some may find time or resources are stretched and this may take us out of our comfort zone.
But going beyond our comfort zone is what makes us continuously improve what we do and how we do it and that’s where the benefit is for the organisation, for us individually and for our clients. We increase our skills and capabilities means that we increase our capacity, which means that we can improve our development and delivery of projects and take on new contracts that stretch us even further. And there is the virtuous circle but it only works if we learn from every project, continue to stretch ourselves and apply it across our portfolio, sharing practice across our team.
We use Agile management practice to ensure that we gather this learning at every stage, reflect throughout the project as well as at the end, and engage everyone in developing what we do and how we do it. Using these Agile techniques enables us to increase capability and grow as a company of learning experts!
Claire Eason Bassett, Managing Director, Mackerel Sky