We are simply human and we all make mistakes. Last week, talking to a business person I really respect, we shared the pain of making mistakes in business, recognising that this is something we all deal with. It wasn’t just the mistake; it was the fact that as the MD, one has to take responsibility for those made by your team. And it’s not just those of paid
members of staff but also volunteers and associated suppliers. That’s a lot of people on whom we rely to deliver our product or service to and for our clients.
This conversation brought into focus for me the risk and challenge of growing a service-based business and the importance of the decisions we make about who we work with. Given the importance of these appointments, we often go into these relationships with relatively little knowledge about the other parties. Maybe a formal application process, maybe an interview, maybe tasks or presentations but generally no more than 4 hours in their company before offering them a job. It’s almost always less time when appointing
Of course all of our time is precious and often recruitment feels like a burden and we just want to get on with the job at hand! We are often under pressure which is why we want to appoint someone in the first place but the point I am trying to make is that we cannot afford to make mistakes in this process. The impact of making mistakes is that we appoint the wrong people to roles where they go on to make mistakes that jeopardise results, that
negatively impact on our relationships with clients, that affect the culture and morale of the team…..and we as the responsible person for the project or business have to take those mistakes on as our own.
It is vitally important that our teams know that we have their backs and that we will take the flak. This certainly applies publically but internally we also have to ensure a degree of accountability within our teams so that individuals know where they stand and that they can be confident in the company, in their position, in their relationships and therefore be as
productive as possible. This kind of accountability for our actions matched with a public taking of responsibility builds commitment and motivation so creating a team that is resilient and agile. This ultimately makes our businesses more productive, more profitable and more impactful.
Claire Eason Bassett, Managing Director, Mackerel Sky Events